The General Data Protection Regulation (GDPR) has been in force since Monday, 28 May 2018. The AGV stipulates that personal data protection must be handled in the same way in all European countries. Due to this new legislation, we (Ben and Wilma ter Horst) are required to inform you, as a current or former client, about how we handle your personal data.
About your privacy
In order to provide you with the best possible treatment, we, as your treating therapist/coach, need to create a file for you. Your file contains notes about your coaching sessions. Your personal data is used to gain as complete a picture as possible of your state of health. Treatment or coaching is provided on the basis of this data.
We do our utmost to safeguard your privacy. This means, among other things, that we:
- handle your personal data with care,
- have sole access to your data,
- ensure that unauthorised persons do not have access to your data,
- Do not process more personal data than is necessary for conducting a session and performing financial administration.
- We will only temporarily store special personal data (relating to your health) in writing in a locked cabinet and will process it digitally within 30 days, after which the written data will be shredded. The data will be processed digitally and stored in a secure application from ZOHO Cooperation.
The information in your file may also be used for the following purposes:
- To inform other healthcare providers, for example when the therapy has been completed or when referring you to another practitioner. This will only happen with your explicit consent.
- For the purpose of preparing an invoice. Only a small portion of the data from your file is used for financial administration. This data is digitally processed and stored on a password-protected computer with up-to-date anti-virus software.
If I wish to use your data for any other reason, I will first inform you and explicitly request your consent.
The data in the client file will be retained for seven years (in accordance with the guidelines of the Tax and Customs Administration).
Your rights
Under the General Data Protection Regulation (GDPR), you have the following privacy rights:
- Right to data portability: you have the right to receive and transfer your personal data.
- Right to be forgotten: you have the right to have your personal data deleted in a number of cases. This is the case if:
- the data is no longer required
- you withdraw your consent to the data processing
- you object to the data processing
- the statutory retention period has expired
- the person concerned is under 16 years of age and the data has been obtained via an app or website
- Right of access: you have the right to access your personal data.
- Right to rectification and completion: you have the right to have incorrect personal data corrected and personal data completed.
- Right to restriction of processing: you have the right to restrict the use of the data if:
- the data may be incorrect
- the processing is unlawful
- the data is no longer required
- you object
- Right relating to automated decision-making and profiling: in the case of automated decision-making, you always have the right to have these decisions reviewed by a human being.
- Right to object to data processing: you always have the right to object to the processing of personal data.
Your complaints
We also do everything within our power on a daily basis to treat our clients as well as possible. If our treatment does not produce the expected results, we will consult with our client to explore an alternative.
Should a client have a complaint about the services provided by Ben ter Horst, he is affiliated with SCAG. They will handle the complaint and we will comply with the decision of this committee. The procedure can be started via this link.; Report a complaint SCAG
For complaints about Wilma ter Horst's services, please contact the www.lvnt.nl
In all cases it is advisable to contact us directly first so that we can investigate whether we can resolve the issue together.